Basic Support Agreement Vmware

Carefully note availability (only during the week) and reaction times in different degrees of severity, then discuss with the direction of the time they are considering for a production recovery scenario. If you are in good standing with your silversmith (vCenter or host/cluster) that breaks down for about 4 hours, ride with Basic. We are in the process of planning our next 3-5 years of data processing, and I am preparing our private/hybrid cloud proposal, and I just wanted to clarify one thing with VMware support. If they turned around and said, “Sorry, it is a production system, and you only have basic support,” that would be a problem for us. They offer “24×7 Production Support” and “12×5 Basic Support” and I just wanted to know if there was a difference with the actual support they offer. Is the only difference to know when they respond to your request? $previousemployer have received basic support from VMware. You are getting help, but be prepared to wait 24 hours before you have someone in your case. They sold basic support for non-critical use. Now that I`m working, we have 24×7 production support, it`s a whole new world, even for tickets with low priority.

“>> In my opinion, and with the kind of company I work for, 12×5 would be perfect for us. If we had a problem with a host or even vCenter, it might wait until the next business day. Unless it has happened to affect ALL hosts on a site, we could even go through some VMs to our 2nd data center with SRM, or even just with a san-snapshot copy. VeloCloud and VMware. Все доступные варианты поддержки перечислены ниже. VeloCloud`s VMware SD-WAN >> . “>> If anyone has a little insight into it, that would be great.

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